Shipping policy

PROCESSING TIME

All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout, based on your delivery address and the shipping method selected.

We use multiple shipping carriers to deliver your order, and the carrier used may vary depending on your location and the size of your order. Delivery timeframes will be provided at checkout and may vary depending on the carrier and destination.

Delivery delays can occasionally occur due to unforeseen circumstances outside our control, such as carrier delays, customs processing (for international orders), or extreme weather.

DOMESTIC SHIPPING (AUSTRALIA)

We ship to all states and territories within Australia. Delivery times will vary depending on your location and the carrier selected at checkout.

INTERNATIONAL SHIPPING

We also offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer and are not included in the shipping cost or product price.

International delivery times vary by destination and will be provided at checkout.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email or SMS with tracking information, where available, so you can follow your order's progress to your door.

SHIPPING TO MULTIPLE ADDRESSES

Unfortunately, we are unable to ship items within the same order to multiple addresses. If you need items delivered to multiple addresses, please place separate orders.

LOST OR DAMAGED PACKAGES

Marko Prime is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim. If you need assistance, please contact us at tharaka.markoprime@gmail.com with your order number, and we will do our best to assist you.

INCORRECT ADDRESSES

Marko Prime is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at tharaka.markoprime@gmail.com and we will do our best to update the address before the order ships.